Privacy Policy –
How 7j7 Protects Your Data

7j7 is an online gaming platform operating at https://7j7.live, designed primarily for adult players in Bangladesh. The 7j7 platform offers a curated selection of online casino games, live dealer tables, and sports-themed gaming experiences, all accessible via web browser and the dedicated 7j7 mobile app.

For the purposes of this Privacy Policy, "7j7", "we", "us", and "our" refer to the operator of the 7j7 platform. "You" and "your" refer to any individual who accesses, registers on, or uses the 7j7 platform in any capacity.

If you have any questions about how 7j7 handles your personal data, you can reach the 7j7 data team at any time via email at [email protected] or through the live chat feature available on the platform.

7j7 collects personal data in the following categories:

7j7 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is directly relevant to responsible gaming assessments and is collected with your explicit consent.

7j7 uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your 7j7 account, including verifying your identity and age at registration and during ongoing use of the platform.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records for your account.
• Customer Support: To respond to your queries, resolve disputes, and provide assistance through the 7j7 live chat and email support channels.
• Platform Security: To detect and prevent fraud, money laundering, account takeover attempts, and other prohibited activities on the 7j7 platform.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling and to apply responsible gaming tools where appropriate, in line with the 7j7 Responsible Gaming Policy.
• Legal Compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering requirements and identity verification obligations.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the 7j7 platform experience for all players.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional messages about 7j7 bonuses and new games.

7j7 processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contractual Necessity: Processing that is required to fulfil the contract between you and 7j7 — for example, operating your account, processing payments, and providing access to games.
• Legal Obligation: Processing that is required to comply with applicable laws — for example, identity verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate Interests: Processing that is necessary for 7j7's legitimate business interests, such as fraud prevention, platform security, and improving the player experience, provided these interests are not overridden by your rights.
• Consent: Processing that is based on your explicit consent — for example, sending you promotional communications or processing sensitive data for responsible gaming purposes. You may withdraw your consent at any time.

7j7 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: Your mobile wallet number and transaction details are shared with bKash, Nagad, and Rocket solely to process your deposits and withdrawals.
• Identity Verification Providers: Where required, your identity documents may be shared with third-party KYC verification services to confirm your age and identity.
• Game Providers: Certain technical data, such as your session ID and game activity, is shared with the game providers whose titles are available on the 7j7 platform, in order to deliver the game and resolve disputes.
• Regulatory and Law Enforcement Authorities: 7j7 will disclose personal data to competent authorities where required to do so by law, court order, or regulatory obligation.
• IT and Security Service Providers: Technical data may be shared with providers of hosting, security monitoring, and fraud detection services that support the operation of the 7j7 platform.

All third parties with whom 7j7 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the one for which it was shared.

The 7j7 website and app use cookies and similar tracking technologies to deliver a functional and personalised experience. Cookies are small text files stored on your device when you visit the 7j7 platform.

7j7 uses the following types of cookies:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and display options, to improve your experience on return visits.
• Analytics Cookies: Collect anonymised data about how players use the 7j7 platform — which pages are visited most, how long sessions last, and where players encounter errors. This data helps us improve the platform.
• Security Cookies: Used by the 7j7 fraud detection system to identify unusual patterns of behaviour that may indicate account compromise or prohibited activity.

7j7 retains your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods that apply to different categories of data are as follows:

• Account and Identity Data: Retained for the duration of your account and for five years after account closure, to meet anti-money laundering and regulatory record-keeping obligations.
• Transaction Records: Retained for five years from the date of each transaction, in line with financial record-keeping requirements.
• Support Communications: Retained for two years from the date of the last communication, to allow for dispute resolution and quality assurance.
• Technical and Usage Data: Retained for up to 12 months in identifiable form, after which it is anonymised and may be retained indefinitely for statistical purposes.
• Verification Documents: Retained for five years after account closure or the date of the last verification check, whichever is later.

After the applicable retention period, your personal data is securely deleted or irreversibly anonymised. If you request account closure, 7j7 will begin the deletion process for data that is not subject to a legal retention obligation.

As a 7j7 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the 7j7 support team at [email protected].

7j7 will respond to all data rights requests within a reasonable timeframe. In some cases, 7j7 may need to verify your identity before processing a request. Where a request cannot be fulfilled — for example, because the data is subject to a legal retention obligation — 7j7 will explain the reason clearly.

If you are not satisfied with how 7j7 has handled your personal data or responded to a rights request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

7j7 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• AES-256 encryption for all personal data stored on 7j7 servers.
• TLS 1.3 encryption for all data transmitted between your device and the 7j7 platform.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of the 7j7 platform infrastructure.
• Strict access controls ensuring that only authorised 7j7 personnel can access personal data, and only to the extent required for their role.
• Real-time fraud detection and anomaly monitoring systems.

While 7j7 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your 7j7 account and never share your login credentials with anyone.

The 7j7 platform is strictly for adults aged 18 and over. 7j7 does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered an account on 7j7 or provided personal data to the platform, please contact the 7j7 support team immediately at [email protected].

Upon receiving a verified report of underage registration, 7j7 will immediately suspend the account, delete the associated personal data, and void any transactions made from that account. 7j7 uses age verification checks during registration and may request identity documents at any point to confirm a player's age.

7j7 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date shown at the top.

For significant changes that materially affect how we use your personal data, 7j7 will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how 7j7 protects your data.

Continued use of the 7j7 platform after the effective date of any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact the support team to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7j7 handles your personal data, please get in touch with the 7j7 support team through any of the following channels:

• Live Chat: Available 24/7 directly from the 7j7 platform. The fastest way to reach us — average response time under two minutes.
• Email: [email protected] — responses within two hours during business hours.
• FAQ: Visit the 7j7 FAQ page for answers to common questions about accounts, payments, and data.

The 7j7 support team is available in both Bangla and English, seven days a week, around the clock. We are committed to responding to all privacy-related enquiries promptly and transparently.